The establishment of a Quality Management System has played a very important role in the strategy of growth of the organisation. As a result of the establishment of this system we have had the following improvements:

> Documentation and improvement of the company processes.

> Systematisation and normalisation of the activities.

> Improvement of the internal Organisation.

> Internal transparency: We have the same criteria and references for the personnel.

> Our Clients having a better knowledge of our processes (external transparency).

> Less time when learning the new incorporations.

> A better management of the knowledge (collective knowledge).

Novasoft Quality Management System adapts perfectly to the development of the organisation, thanks to the introduction of improvements through:

> Internal Audits.

> Supervision by the Management.

> Personnel direct contributions. Novasoft personnel take part in the Improvement Groups created by the organisation to properly define our processes and develop our products and services according to the needs of the market. Also, there is a complete system of suggestions to channel them correctly.

> Clients’ contribution. Our quality management system includes tools aimed at detecting areas of improvement in our clients, such as: Customer Feedback Surveys, Clients Training Surveys, Complaints assessment, Projects Management Committees meetings, direct relation of those establishing the system with the users of the products and/or services, development meetings, meetings with the managing team, etc.

The improvements introduced in the Quality Management System are firstly undertaken in a working group, so that the changes are gradually introduced in the organisation. Once the potential problems of the new methodology are corrected, the system is established in the other working groups.

This method has been used in the adaptation to the new regulation of all the processes. Each working group has undertaken a process to finally have all the new processes working. So the members of the teams have felt included in the changes of the system, taking them with a greater enthusiasm.

Communicating users and training them is essential to ensure that the new methodology is understood and accepted. Subsequently the establishment of these changes, there is a period of analysis and monitoring, to ensure that the changes undergone by the processes achieve the foreseen results.